ORDERS & SHIPPING

Orders will be processed and shipped within 1-5 business days from when the order is placed and payment is processed. We do not process orders on Saturdays, Sundays, and Holidays. 

Still Here offers free shipping on all US orders over $200. 

When your order is processed, you will receive a shipment confirmation email with a tracking number from our customer support team. 

INTERNATIONAL SHIPPING

International shipping costs, duties, taxes, VAT, and other relevant charges are the sole responsibility of purchasing customers. Still Here has partnered with Global-E and Shopify to offer a seamless checkout experience for International customers. All incurred expenses associated with International orders are charged at checkout to simplify the buying process and offer complete transparency. 

PRODUCT DISCLAIMER

Any garment which has been embellished (hand-painted, embroidered, snapped, etc.) is subject to idiosyncrasies and imperfections. It is the nature of the process and we embrace the handmade quality. Embellishments are subject to wear based on everyday use.

For best results, exercise proper care by style. Please check individual product listings and product care instructions as each embellishment care varies. For any care questions or concerns feel free to reach out to our team at info@stillhere.nyc

DAMAGES

Please inspect all items upon delivery and contact us immediately at info@stillhere.nyc if your order is incorrect, defective, or damaged.

STORE CREDIT

Store credit for an in-store or online return will be issued in the form of a digital gift card. Still Here store credit is redeemable online or in-store. Store credit will expire one year following the product purchase date.

EXCHANGED ORDERS

Exchange orders are not eligible for refunds, only store credit. 

DISCOUNTED PURCHASES

Any product purchased on sale and/or from the Still Here Vault is only eligible for return for store credit. Refunds or exchanges will not be processed for any product bought while on sale or from the Still Here Vault. 

FINAL SALE

Products marked ‘Final Sale’ are not eligible for return, exchange or refund. These products include all hats, caps, scarves, coffee cups, silverware, and coffee beans.

SHIPPING INSURANCE 

For extra peace of mind, Still Here offers optional package protection at checkout for just $6. If your order is lost, stolen, or damaged in transit, we’ve got you covered. Simply email us at info@stillhere.nyc with your order number, and our customer service team will help arrange a replacement. At this time, we are only able to issue replacements for missing packages, not refunds.

Please note: If you choose to decline package protection at checkout, Still Here is not responsible for lost, stolen, or damaged packages, and we will be unable to offer a replacement or refund for missing packages.