ORDERS & SHIPPING

Orders will be processed and shipped within 1-5 business days from when the order is placed and payment is processed. We do not process orders on Saturdays, Sundays, and Holidays. 

Still Here offers free shipping on all US orders over $200. 

When your order is processed, you will receive a shipment confirmation email with a tracking number from our customer support team. 

INTERNATIONAL SHIPPING

International shipping costs, duties, taxes, VAT, and other relevant charges are the sole responsibility of purchasing customers. Still Here has partnered with Global-E and Shopify to offer a seamless checkout experience for International customers. All incurred expenses associated with International orders are charged at checkout to simplify the buying process and offer complete transparency. 

PRODUCT DISCLAIMER

Any garment which has been embellished (hand-painted, embroidered, snapped, etc.) is subject to idiosyncrasies and imperfections. It is the nature of the process and we embrace the handmade quality. Embellishments are subject to wear based on everyday use.

For best results, exercise proper care by style. Please check individual product listings and product care instructions as each embellishment care varies. For any care questions or concerns feel free to reach out to our team at info@stillhere.nyc

DAMAGES

Please inspect all items upon delivery and contact us immediately at info@stillhere.nyc if your order is incorrect, defective, or damaged.

STORE CREDIT

Store credit for an in-store or online return will be issued in the form of a digital gift card. Still Here store credit is redeemable online or in-store. Store credit will expire one year following the product purchase date.

EXCHANGED ORDERS

Exchange orders are not eligible for refunds, only store credit. 

DISCOUNTED PURCHASES

Any product purchased on sale and/or from the Still Here Vault is only eligible for return for store credit. Refunds or exchanges will not be processed for any product bought while on sale or from the Still Here Vault. 

FINAL SALE

Products marked ‘Final Sale’ are not eligible for return, exchange or refund. These products include all hats, caps, scarves, coffee cups, silverware, and coffee beans.

SHIPPING INSURANCE & ROUTE

We are proud to currently offer third party shipping insurance through our partner Route. This insurance is optional and available in-cart at checkout, for a small additional fee on your order. You are not required to purchase shipping/order insurance. Route shipping insurance fully covers packages that are damaged, stolen or lost in-transit. In order to file an insurance claim visit the Route Claims Portal and input your order numbers and email address used at checkout. If you require assistance in filing a claim please reach out to info@stillhere.nyc and we will do our best to assist. Please note: Route is a separate business from Still Here and has its own requirements and deadlines for claim submissions. Still Here cannot assist further if a claim is not approved for any reason. 

If a customer chooses to opt-out of Route Shipping Insurance, they are acknowledging that Still Here takes no liability in guaranteeing their order will arrive on-time, undamaged and to the correct address. Still Here is not responsible for any packages that are lost or stolen at any point in the fulfillment process. For full coverage and peace of mind we recommend customers check out including Route Shipping Insurance.